Terms of Service

01Acceptance of Terms

By creating an account, making a purchase, submitting an application, opting in to SMS or email communications, or otherwise using our Services, you confirm that:

• You have read, understood, and agree to be bound by these Terms and our Privacy Policy
• You are at least 18 years of age and have the legal capacity to enter into a binding contract
• The information you provide to us is accurate, current, and complete
• You will comply with all applicable laws, rules, and regulations when using the Services
• You understand that operating a business involves inherent risk and that results vary

02Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide reasonable notice by email or through a prominent notice on our platform prior to the new Terms taking effect. What constitutes a material change is determined at our sole discretion. Your continued use of the Services after any changes signifies your acceptance of the revised Terms.

03Description of Services

E-Commerce Business Systems: Frameworks, workflows, tools, and operating processes designed to help members launch and operate real e-commerce businesses.

Strategy Modules and Training Content: Training modules, video tutorials, masterclasses, implementation guides, and strategic frameworks covering product selection, sourcing, storefront operations, marketing, and growth.

Coaching and Operator Support: Group coaching, one-to-one coaching, and access to experienced operators and specialists across sourcing, media buying, storefront architecture, and unit economics.

Market Intelligence Content: Research, data summaries, and educational materials on market trends and business opportunities.

Digital Products and Access Links: Access to proprietary digital products and member resources delivered via secure links on our owned domains and subdomains.

Communications: Email and SMS messages including account notifications, application and onboarding updates, appointment and coaching-call reminders, promotional offers, and customer support.

04Account Registration

To access certain features, you may be required to create an account. When creating and maintaining an account, you agree to:

• Provide accurate, current, and complete information
• Promptly update your account information as needed to keep it accurate
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized access or use of your account
• Accept responsibility for all activities that occur under your account

We are not liable for any loss or damage arising from your failure to safeguard your account credentials.

05Payment Terms

5.1 Pricing

Pricing for Services will be displayed on our platform or communicated to you prior to purchase. We reserve the right to modify pricing at any time. Price changes will not affect any purchase already completed but may apply to renewals of subscription Services with prior notice.

5.2 Billing

You authorize us, or our third-party payment processor, to charge your specified payment method for all applicable fees, including applicable taxes. All fees are due in full at the time of purchase unless otherwise stated.

5.3 Subscriptions and Auto-Renewal

If you subscribe to a recurring service, your subscription will automatically renew at the end of each billing cycle at the then-current rate unless you cancel prior to the renewal date. You may cancel at any time through your account settings or by contacting us at [email protected].

5.4 Failed Payments

If a payment fails, we may suspend or terminate your access to the Services until the balance is resolved. You remain responsible for any outstanding fees.

06Refund Policy

6.1 Digital Products

Because our Services include immediate access to digital products, access links, proprietary content, and training materials that cannot be returned once delivered, all purchases are generally final. We review refund requests on a case-by-case basis within 14 days of the original purchase date.

6.2 How to Request a Refund

To request a refund, email [email protected] within 14 days of purchase, including your order information and reason for the request. Approved refunds are processed within 5 to 10 business days to the original payment method. Account access to the refunded product will be revoked upon refund.

6.3 Subscription Services

You may cancel a subscription at any time, effective at the end of the current billing period. Fees already paid for the current period are non-refundable except where required by law.

6.4 Chargebacks

If you have a billing concern, please contact us at [email protected] before initiating a chargeback. Filing a chargeback without first contacting us may result in termination of your account and forfeiture of any unused Service access.

6.5 Abuse Prevention

We reserve the right to refuse refunds in cases of apparent fraud, repeated refund requests, or violation of these Terms.

07Important Disclaimers

7.1 No Financial, Legal, or Tax Advice

The information provided through our Services is for educational and informational purposes only. Nothing contained in our Services constitutes financial, legal, tax, or investment advice. You should consult with qualified professionals before making any financial, legal, or business decisions.

7.2 No Earnings Guarantee

7.3 Risk Acknowledgment

Operating a business involves risk, including the potential for financial loss. You assume full responsibility for any decisions made based on information provided through our Services.

08Intellectual Property

8.1 Ownership

All content, software, strategies, frameworks, code, features, designs, graphics, trademarks, and functionality provided through the Services (collectively, the "Company Content") are owned by or licensed to Ascend Digital Ventures LLC and are protected by United States and international intellectual property laws.

8.2 License to You

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal or internal business use. You may not copy, modify, create derivative works of, reverse engineer, distribute, sell, lease, sublicense, or publicly display any part of the Services without our prior written permission.

8.3 Trademarks

All trademarks, service marks, logos, and trade names displayed through the Services are the property of the Company or their respective owners. You may not use any Company trademarks without our prior written consent.

09User Content

9.1 Responsibility

If you upload, submit, or transmit any content through the Services, you are solely responsible for the legality, accuracy, and appropriateness of that content.

9.2 Prohibited Content

You agree not to upload or transmit any content that is unlawful, defamatory, obscene, harassing, threatening, fraudulent, or that infringes on any intellectual property, privacy, or publicity rights of others.

9.3 License to Company

By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, and display the User Content in connection with operating and improving the Services.

10Acceptable Use

You agree not to:

• Use the Services in violation of any applicable law or regulation
• Share, resell, or redistribute your account access or Company Content to third parties
• Attempt to gain unauthorized access to the Services, other accounts, or connected systems
• Interfere with or disrupt the Services or servers
• Use automated systems, bots, or scrapers to access the Services without our written consent
• Use the Services to send spam, unsolicited communications, or engage in harassment
• Misrepresent your identity or affiliation with any person or organization

11Disclaimer of Warranties

Your use of the Services is at your sole risk. The Services are provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and course of performance.

We do not warrant that:

• The Services will meet your specific requirements
• The Services will be uninterrupted, timely, secure, or error-free
• The results obtained from the Services will be accurate, complete, or reliable
• Any errors in the Services will be corrected

12Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company, its directors, officers, employees, agents, partners, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation damages for lost profits, lost revenue, lost data, loss of goodwill, or other intangible losses, resulting from:

• Your access to, use of, or inability to access or use the Services
• Any conduct or content of any third party on or through the Services
• Any content obtained from the Services
• Unauthorized access, use, or alteration of your content or account

In no event shall the Company's aggregate liability for all claims related to the Services exceed the amount you paid to the Company in the six (6) months preceding the event giving rise to the claim, or one hundred U.S. dollars ($100), whichever is greater.

13Indemnification

You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, contractors, suppliers, and representatives from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of or access to the Services
• Your violation of any term of these Terms
• Your violation of any third-party right, including intellectual property, confidentiality, or privacy rights
• Any User Content you submit to the Services

14Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

14.2 Informal Resolution

Before filing any formal claim, you agree to first contact us at [email protected] (legal matters) to attempt informal resolution. We will attempt to resolve the dispute in good faith within 60 days.

14.3 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms that is not resolved informally shall be settled by binding arbitration administered in Wyoming under the Commercial Arbitration Rules of the American Arbitration Association. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.

14.4 Waiver of Class Actions

You and the Company agree to waive any right to a trial by jury and to participate in any class action lawsuit or class-wide arbitration. All claims must be brought on an individual basis.

14.5 Exceptions

Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction to protect intellectual property rights or confidential information.

15Termination

We reserve the right, at our sole discretion, to suspend or terminate your access to the Services at any time, with or without notice, for any reason, including but not limited to breach of these Terms, fraudulent activity, chargeback activity, or abuse of the Services. Upon termination, your right to access the Services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including ownership, warranty disclaimers, indemnification, and limitation of liability.

16Force Majeure

We shall not be liable for any failure or delay in performance under these Terms caused by circumstances beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, government orders, pandemics, natural disasters, network failures, third-party service outages, or strikes.

17Severability

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect, and the invalid or unenforceable provision shall be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.

18SMS/Text Message Communications

18.1 Consent

By providing your mobile phone number and opting in through our website opt-in forms, checkout consent checkbox, or other documented consent capture points, you consent to receive automated marketing, transactional, and informational SMS/text messages from Ascend Digital Ventures LLC (dba Launch-E) at the phone number you provide. These messages may include application and account notifications, onboarding sequences, appointment and coaching-call reminders, and promotional offers.

Consent is not a condition of any purchase.

We collect two separate SMS consents, each with its own checkbox. You may give either, both, or neither:

• Account and service messages - account alerts, application updates, setup instructions, support updates, appointment reminders and confirmations.
• Marketing messages - product announcements, special offers, discounts, exclusive deals and event promotions.

Marketing messages are sent only where marketing consent was given. Neither checkbox is pre-ticked, and neither is required to submit a form or to purchase.

18.2 Message Frequency

Message frequency varies based on your engagement with the Services.

18.3 Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for details.

18.4 Opt-Out

18.5 Confirmation Message

After opting in, you will receive a confirmation message: "You've opted in to receive SMS messages from Launch-E by Ascend Digital Ventures LLC. Messages may include account alerts, setup instructions, support updates, reminders, and promotional offers if marketing consent was provided. Msg frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe or HELP for help."

18.6 Data Sharing for SMS

18.7 Supported Carriers

Supported US carriers include AT&T, T-Mobile, Verizon, Sprint, Boost, Cricket, MetroPCS, US Cellular, Virgin Mobile, and most other major carriers. Carriers are not liable for delayed or undelivered messages.

18.8 Carrier Liability Disclaimer

19Electronic Communications and Consent

By using the Services or providing us with your contact information, you consent to receive electronic communications from us, including emails, SMS messages, and notices posted on the platform. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

20Entire Agreement

These Terms, together with our Privacy Policy and any additional written agreements you enter into with us, constitute the entire agreement between you and the Company concerning the Services and supersede all prior or contemporaneous agreements, communications, or proposals, whether oral or written.

21Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms at any time without notice, including in connection with a merger, acquisition, or sale of assets.

22Contact Us

For customer support, billing, or account questions:

Customer Support: [email protected]

For privacy, data protection, or legal questions:

Privacy & Legal: [email protected]

General contact information:

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, you are prohibited from using or accessing our Services.